We’re sorry to hear that things aren’t right
We’re available from 9am to 6pm on Monday, Tuesday, Wednesday, and Friday. On Thursdays, we’re available from 10am to 6pm, and on Saturdays from 9am to 1pm. We’re closed on Sundays and bank holidays.
If you need to speak to us outside of those times, drop us an email and we’ll get back to you as soon as we can.
In-app support
The most secure and convenient way to get in touch
Email us
Send us an email to complaints@monument.co
Call us
By telephone on 020 4524 8080
Your trust,
our responsibility
If you are still not happy
If you are not happy with our final response to your complaint, or how we have handled it, then you may be able to approach the Financial Ombudsman Service for help. We’ll let you know if your complaint is eligible for referral.
The Financial Ombudsman Service (FOS) is an independent body which is set up to help resolve customer complaints against financial services providers. They have rules on the type of complaints that can be referred to them which you would need to check in advance.
If you have a complaint about how we use your personal data we will do our best to fix the problem. If you are still not happy, you can refer your complaint to a data protection supervisory authority in the EU, the country you live or work, or where you think a breach has happened. The UK’s supervisory authority is the Information Commissioner’s Office (ICO). For more details, you can visit their website at ico.org.uk.
Find out more about how we manage your personal data and your rights via our Privacy Notice here.
Call the FOS
Call them on 0800 023 4567
Monday to Friday 8am to 5pm
Saturday 9am to 1pm
Online
Make a complaint online at financial-ombudsman.org.uk
Do you have any questions?
You can contact us in whichever way is most convenient for you including the Monument app, by email on service@monument.co or by telephone. For more information, please refer to our FAQ page.
