Contact us
We’re available 9am to 6pm, Monday, Tuesday, Wednesday and Friday. On Thursdays, we're available from 10am to 6pm. We're closed on bank holidays and weekends.
If you need to get in touch outside of those times, drop us an email and we’ll get back to you as soon as we can.
In-app support
The most secure and fast way to get in touch.
Email us
Send us an email to service@monument.co
Call us
By telephone on 020 4524 8080
Do you need extra support?
Whether you’re facing financial, health or other personal challenges, we are here to listen and identify how we can best help you.
We are committed to working with our clients to best support their banking needs.
If you would like to notify us of your individual circumstances, or make us aware of any additional support or accessibility needs, you can tell us discreetly in the Monument app at any time. To do so, tap on ‘More’ at the bottom right of the app, then select ‘Extra help and support’.
Alternatively, you can use any of the methods above to notify us.
Your privacy matters to us. Any information you share will be handled securely and confidentially, in line with our Privacy Notice.
For more information, including what happens when you tell us about your circumstances or support needs, and access to support resources, please refer to our FAQs.
Do you need to make a complaint?
We recognise that things may occasionally go wrong. We always want to know, so that we can put things right and improve. If you have a complaint, we’ll make sure it’s dealt with by someone with the right knowledge and experience.
Do you have any questions?
You can contact us in whichever way is most convenient for you including through theMonument app, by email on service@monument.co or by telephone. For more information, please refer to our FAQ page.
